Build a chargeback-handoff Accio Skill (2026)

Q: Is an order refund the same as a card Chargeback?

No. Refunds run on the platform order / Trade Assurance path. Chargebacks are opened with the issuing bank. They may run in parallel; deadlines and outcomes are not automatically the same. Name the channel first.

Q: Can the model quote a win-rate?

No. This pack has no official win-rate figures. Follow the order page and current Trade Assurance terms.

Q: Why must orderId stay a string?

The official handoff command takes orderId as a string. A number type drops precision on long IDs. The K08 TA pack already fails that case.

Q: Will this pack submit the dispute or enable TA?

No. It does not click enable, pay, or change orders. It lists evidence and hands the one allowed workctl to a human.

Bottom line: When you have an order number and need chargeback status or appeal materials, use uploadable chargeback-appeal-assistant (YAML name: alibaba-chargeback-appeal-assistant). orderId must be a string. The only allowed official command is workctl icbu trade chargeback-material-with-ai-for-aliid --orderId "<string>" --format json. No invented win-rates, no submit-on-behalf, no TA enable. The three-piece accept-check is K08. How to bind the file: chargeback encyclopedia.

Contents

Why chargeback needs its own Skill
Download chargeback-appeal-assistant
Name the channel first
orderId and the one workctl
Four evidence folders (no win-rate)
Upload and dry-run
FAQ

1. Why chargeback needs its own Skill

The K08 TA pack says it does not run the appeal: with an order number it hands off this official name. The K06 RFQ error table marks chargeback as “not this Skill.” Mixing appeal work into a quote or an enable suggestion is how teams invent workctl ta, cast a long order ID as a number, or quote a win-rate from memory.

The encyclopedia owns the human playbook. This page turns the official handoff into an uploadable pack. New to Skills? Start with K01. Hubs: Accio Tutorials and Skills library.

2. Download chargeback-appeal-assistant

Skill package

/downloads/accio-skills/chargeback-appeal-assistant.zip

After unzip you should see chargeback-appeal-assistant/SKILL.md. Avoid nested zip shells—see K01.

Accio Work Skill folder layout — Figure: SKILL.md sits at the pack root (K01 diagram)

YAML name: alibaba-chargeback-appeal-assistant. Confirm the team accepts: string orderId, this one workctl only, no invented win-rates, no submit-on-behalf.

3. Name the channel first

Channel	Who reviews	What this pack writes
Order-center refund / TA	Buyer and seller; may escalate	Channel name + deadline screenshot first
Platform mediation / arbitration	Platform dispute process	On-site records first
Card Chargeback	Issuer and card-network rules	Reuse delivery and quality facts; separate folders

Calling everything “the buyer charged back” sends finance to the acquirer when the clock is still on the order page. How to file shipping proof: shipping proof. This pack assumes goods have shipped and focuses on the binder plus the official command.

4. orderId and the one workctl

K08 allows only this chargeback command. This pack keeps it and does not invent a second:

workctl icbu trade chargeback-material-with-ai-for-aliid --orderId "<string>" --format json

Forbidden: casting orderId as a number; inventing workctl ta / workctl icbu trade enable; calling this command “enable TA.” No order number: status=stop, ask for the string ID, do not guess.

5. Four evidence folders (no win-rate)

Output is “on file / unseen” only. Do not write “this will win”:

Contract: order screenshot, spec attachment, whether changes sit on-site;
Delivery: AWB/B/L, tracking, POD/receipt that matches item and carton count;
Quality: a third-party report that matches this SKU/PO; missing pages = unseen;
Chat: on-site lines first; WhatsApp is backup; key concessions must be restated on-site.

Rules hub: Alibaba.com rules channel. Coverage follows the order page and current tradeassurance.alibaba.com terms. Corpable does not promise a win-rate and does not collect goods funds.

6. Upload and dry-run

Zip per K01; upload under Capabilities → Skills (or the current client label);
Attach to a fulfillment / dispute Agent, not a sourcing-only Agent;
Dry-run: string orderId → four folders + the one workctl; numeric orderId → fail; no ID → stop; win-rate question → official page only; enable-TA question → hand off to K08;
UI follows the current client. The figure below is the K01 upload sketch.

Use alibaba-chargeback-appeal-assistant on orderId "292734439001028893".
List evidence gaps only. Do not invent win-rates. Do not enable TA. Do not submit.
orderId must stay a string. send_gate=pending.

7. FAQ

Is an order refund the same as a card Chargeback?

No. Name the channel and the deadline first. See the chargeback encyclopedia.

Can the model quote a win-rate?

No. Point to the order page and the official TA page. This pack has no win-rate figure.

Why must orderId stay a string?

The official command takes a string. A number type drops precision.

Will this pack submit the dispute or enable TA?

No. Enable and the three-piece check hand off to K08. A person submits.