You replied; the buyer went silent: which inquiry fields to open before you rewrite

Bottom line:

You already replied and they did not write back. This week open the inquiry: identity, source, the original lines, and the letter you already sent. Change only the missing sentences. How-to-sell writes that a reply within four hours sees more follow-up interaction — see How to start selling. That page does not prove blasting the same letter again will get a reply, and it does not lock a reply rate.
The quick-response lesson writes a reply within 24 hours as part of response rate and stars — see Inquiry Quick Response Rate. The lesson does not prove a first reply produces a second mail. The keyword lesson also links communication to inquiries — see Selecting appropriate keywords. That is a keyword lesson, not a rewrite list.
This page is not inquiries-without-orders, and not zero inquiries. Membership wired to ALIBABA.COM HONG KONG LIMITED buys showcases, not a letter written for you. This page is not legal or tax advice. Conditions follow the pages that opened on 2026-10-08.

An Italian buyer’s first inquiry: “Need 500 pcs, 20oz, FDA food contact, lead time?” Sales replied within two hours: “Dear customer we are factory best price welcome to visit.” Three days of silence. Sales blasted the same letter with the subject Gentle follow up. The buyer’s WhatsApp original: “I asked 20oz and FDA. Your mail is a brochure. Do not send best price again.” Sales sent an album and a backend screenshot titled “our response rate is good.”

Operations wanted another auto-reply. The owner said the price must be high. Finance wanted an “inquiry activation fee” in the unit price. Membership wired to ALIBABA.COM HONG KONG LIMITED does not buy a second mail, and it does not buy an official follow-up count.

Who does what. Sales opens the inquiry and faces the original lines. The floor confirms whether 20oz and the lead time can be written as locked. The certificate clerk confirms which model the food-contact file faces. The store lead checks whether the response cell is already green while the questions are empty. An importer who does not write back does not owe you a close. Corpable Marketing Limited is a Hong Kong Alibaba.com service provider, not the message centre. A thread still talking that does not close is inquiries without orders. If they cannot find you at all, see no search exposure. Read the fields below. Do not read a seven-day board. Do not read a funnel.

Which inquiry fields to open first

Open this one inquiry. Do not open the blast box. Read at least: buyer name and country, source (search string or showcase), the full original lines, the reply you already sent, attachments, and read or unread. If the original lines are collapsed, expand them. Do not rewrite from memory.

Read-and-silent is not the same as unread. Unread: check junk rules and whether a sub-account received it. Read: treat it as missing sentences. Do not send the same letter again.

The response lesson is Inquiry Quick Response Rate. It writes that buyers can filter on response and that you should reply within 24 hours. You already replied. Green is response, not answered. Green and still silent: face the original lines.

How-to-sell writes AliSupplier and four hours — see How to start selling. That page does not prove a template sent inside four hours must receive a second mail.

Who opens. The salesperson on this thread. The store lead spot-checks that original lines and reply sit on the same thread. Finance does not look for an activation fee on this screen.

Staple three shots into this inquiry’s clip: original lines, your reply, read status. If the three do not face each other, do not write a third letter.

If source holds a search string, the first sentence of the rewrite repeats that string and the specification. If source is RFQ, face RFQ fields — see the RFQ page. Do not paste a showcase welcome into an RFQ.

A sub-account reply the main account cannot open is a missing attachment. Attachments stay on this thread, not only on a personal WeChat.

Message centre, this one thread — not “blast” and not the shortcut-reply library. Fields from the top: name, country, logged-in buyer or not, source (a SKU, a search string, RFQ, store home), full original lines, sent replies, attachments, read or unread. Sales rewriting from memory often drops the 20oz line or the FDA line. You already replied; green is response, not answered.

Unread: check junk rules, another sub-account, or a buyer who only reads off-site in the app. Read: missing sentences, not another welcome. Four hours on how-to-sell is a stated interaction window. It is not “blast again and they will reply.”

Who opens: the salesperson on this thread. The store lead checks one thread, not two. Finance does not look for an “inquiry activation fee.” There is no site-wide official activation price. If source holds a search string, the first sentence repeats it. If a sub-account reply hides the attachment from the main account, put the file back on this thread. A file that lives only on a personal WeChat is empty later in an order or a dispute clip.

If WhatsApp says “Your mail is a brochure,” return to this on-site thread. Do not send a thicker album off-site. You may add “please see the same thread on site.” Specifications still return to the thread. The Italian first mail was four questions. “Dear customer we are factory best price” left all four empty. Gentle follow up on an empty letter is still silence. This page starts there, not at “be warmer.”

Message centre left is the inquiry list. Opening one row is the detail. “Replied” on the list only means someone clicked send, not that the original lines were answered. Source and linked product are two cells: source holds a search string or a showcase; linked product holds the SKU. If they disagree, write it down and talk only about the linked SKU. Stop: do not open the blast box before the detail. A welcome in the shortcut library is not opening the detail.

If the read time is later than your last send, treat it as read-and-silent. If read time is empty, check another sub-account. An attachment the main account cannot see is missing: put it back on this thread. Stop: do not click the same welcome again to keep response green.

What the identity and source fields actually said

Identity: company name or a private mailbox, country, logged-in buyer or not, any past order. A private mailbox plus “need cheap” plus one piece to a home address is a retail inquiry. Write MOQ and whether you do retail. Do not write “factory price, take as you like.”

If the country needs food contact, voltage, or a plug, and the original lines omitted it, ask one sentence in the rewrite. The question faces that country, not “we hold every certificate worldwide.”

If source is a SKU, the rewrite talks only about that SKU. If source is the store home, ask which model — one question. Pasting the whole album is not a reply.

If past orders show an open dispute, tell the merchandiser the old order’s state before you quote the same lead time as a new buyer. How to staple evidence on an old order is the first Trade Assurance clip.

If identity and the inquiry letterhead do not match, treat two parties. Write that the seller is a Hong Kong company and where the goods are made. Letterhead is document titles.

If the buyer only left a WhatsApp number, identity still follows the on-site name. You may book a time off-site. Specifications and price still return to this thread. An off-site promise does not enter a later order clip.

If the source string is a specification you cannot deliver, the first sentence writes which grade you cannot do and which grade you can. Do not pretend in order to avoid silence. A pretence cracks the later order first.

Split company name from private mailbox. A company name with a tax number or an on-site buyer file is B2B: write MOQ and lead time. A private mailbox plus need cheap plus one piece to a home is retail: write MOQ, whether you do retail, whether you only do Trade Assurance bulk. “Factory price, take as you like” cracks samples and orders later. A country that needs food contact, voltage, or a plug gets one question facing that country. “Every certificate worldwide” fills no country’s file field.

Source on a SKU: talk only that SKU. Source on store home or “other”: ask which model, one question. Source on stainless steel mug 20oz: the first sentence repeats 20oz stainless. Do not switch to “we also have glass.” An open dispute on a past order is told to the merchandiser before you quote a new-buyer lead time. Identity that does not match the letterhead is two parties: Hong Kong seller, goods made where. Letterhead is the titles page.

WhatsApp-only still follows the on-site name. Off-site books time; specifications and price return to this thread. If the source string is 30oz and you only make 20oz, the first sentence writes cannot do 30oz, can do 20oz. Pretending cracks the order. Who reads identity: sales. The store lead checks a retail inquiry was not quoted as bulk. Finance does not look for a “quality-buyer certification fee” on this field. There is no such row.

Which sentence the last letter missed

Split the original lines into questions, one per row. Did 20oz get an answer. Did 500 pcs MOQ get an answer. Did FDA or food contact get a file name and which model it faces. Did lead time say working days or calendar days. The rewrite fills only the empty row.

A welcome, a plant history, and a fair wall fill no row. Treating them as a reply is how the buyer treats you as unanswered.

If the original lines did not ask price, you may skip a firm number, but you must write how you will quote: MOQ, port or ex-works. “Best price” is not an answer.

How to write a lead-time promise is lead-time promise. This page only checks whether the last letter wrote a grade the floor can face. Spoken “fast” does not fill a lead-time field.

If the original lines asked for a sample, answer paid or creditable, who pays freight, which specification is frozen. Sample policy is sample policy. “Can send sample” without freight and specification is unanswered.

Do not pile certificate names. Food contact in the original lines gets this model’s file name and scope. A pile of CE, ISO, and a Verified badge is how the buyer treats FDA as unanswered. Certificates are not stickers you buy — see the CE page; this page does not open that file.

Who checks missing sentences. Sales ticks each row. The floor faces lead time and specification. The clerk faces the file. If three rows are empty, this letter does not go out.

Do not delete the wrong sentences you already sent. Send another letter. The first sentence writes: the last letter missed 20oz / FDA / lead time; the rows below fill them. Deleting the record empties a later dispute.

The Italian letter was four questions: 500 pcs MOQ, 20oz, FDA or food contact file facing which model, lead time in working or calendar days. A welcome fills none of them. How-to-sell’s “reply soon” is the answer sentence, not a faster copy of the same template.

If price was not asked, skip a firm number and write how you will quote. Lead time that the floor cannot face stays unwritten. Sample without freight and a frozen specification is unanswered. Certificate names do not pile. Who ticks: sales, floor, clerk. Three empty rows, the letter stays. The wrong sentences already sent stay in the record. A green response cell does not prove those four questions were answered.

Copy the original lines from the detail onto one page, one question mark per row. Sales ticks specification, quantity, file name, lead time. Empty rows enter the rewrite. Open the last sent letter in the sent list and look for those four rows. Missing: treat as unanswered. Stop: do not rewrite plant history before the rows are split. Four hours on how-to-sell does not prove a template gets a second mail.

Rewrite only these three paragraphs — not a warmer brochure

Paragraph one: repeat the original specification and quantity; write can or cannot. Paragraph two: lead time, MOQ, sample — one line each. Paragraph three: ask the buyer to confirm a port or the next question — one question only. No fourth paragraph of plant history.

Follow the language of the original lines. English back in English. Do not mix Chinese and English and attach a Chinese company profile.

Lock numbers you can lock. What you cannot lock writes “pending written floor confirmation.” Do not write “about a week or so.” “Or so” does not fill lead time.

If an auto-reply already sent a welcome, the rewrite does not start with another welcome. It starts with the missing sentence. A welcome counts as a response. It does not count as answered.

How-to-sell writes reply soon. Soon is the answer sentence, not a faster copy of the same template. A fast template still leaves the original lines empty.

Attach one page that faces these three rows: specification or certificate scope. A fifty-page album as the attachment is treated as no attachment.

After you send, write send time and the three points into the clip. Do not let two sub-accounts each send a letter. The buyer will treat two sets of numbers.

Finance does not add a “copywriting optimisation fee” to the unit price. There is no site-wide official rewrite price. Membership still goes to ALIBABA.COM HONG KONG LIMITED. It does not buy a second mail.

The store lead checks the sent letter sits on this thread, not in the blast box. Corpable Marketing Limited is a Hong Kong Alibaba.com service provider, not the message centre. We do not write the letter. We do not guarantee a second mail. An advisor can sit with you on which field was empty. “Be warmer” is not a rewrite. Warmth does not fill 20oz. Membership wired to ALIBABA.COM HONG KONG LIMITED does not buy an official follow-up count.

Send the rewrite from this detail’s reply box, not from the blast box with this row selected. After send, the sent list should show three blocks: can or cannot, lead time and MOQ, one next question. A missing block: stop before a fourth paragraph of plant history. The attachment cell holds one specification or scope page. Stop: two sub-accounts clicking send at once.

If the rewrite is still silent, which day you stop

After the rewrite, wait one working window. The window follows the buyer’s time zone, not a group message that says “must be seven letters.” Silent inside the window: stop. One more short question is allowed: still want 20oz / 500 pcs? Silent again: close this thread.

Closing is not deleting. The record stays. If the same mailbox returns later, open the old thread. Do not treat them as a new buyer and send the album again.

Response already green, original lines answered, window closed: this thread is finished. Do not click send again to keep a cell green. Repeat sends may affect the buyer’s side. This page does not invent a platform deduction. Current rules govern.

If they write back only “price too high” and still give no target, move to the quote close on the inquiries-without-orders page. Do not keep rewriting the welcome here.

If they never found you and the inquiry was a random tap, return to the three search cells. Do not rewrite a dead thread.

As of 2026-10-08, how-to-sell and the response lesson that opened are used only to say what response time and official copy each prove and what they do not prove. A redesigned page follows its then-current text. This page is not legal or tax advice.

Who: sales faces original lines, the floor faces specification and lead time, the clerk faces the file, the store lead spot-checks the thread. How: open the fields, split questions, rewrite three paragraphs, stop after one window. Why: silence is often the unanswered row, not a response-rate number that looks too low. Corpable Marketing Limited can sit with you on the fields. We do not write the letter. We do not guarantee a second mail.

Who must not keep going after the stop: the ads account must not add budget for this thread; finance must not add an “unclosed-inquiry activation fee” to the unit price; the owner must not demand a new greeting every day. A new greeting is not an answer sentence. If the window closed and someone still wants one short question, the store lead writes that permission once. Silent again, the thread closes and does not re-enter the blast box.

Stop-follow reads the time at the top right of the detail. After the rewrite, wait one working window in the buyer’s country. No new reply in the detail: stop. If the store lead writes one short question, it goes from this reply box, not the blast box. Still no new reply: close. Close is a state, not a delete. Stop: a new greeting every day. A new greeting does not fill 20oz.

Questions teams actually ask

Can the inquiries-without-orders guide be this letter’s rewrite steps?

No. That page is for a thread still talking that does not close. This page is for a thread you already answered that does not write back. Open the fields, then rewrite. If talks continue and still do not close, use that page.

Official copy says a reply within four hours gets more follow-up. Can we blast the same letter again?

How-to-sell writes that a reply within four hours sees more follow-up interaction. That page does not prove blasting the letter you already sent will get a second mail, and it does not lock a site-wide reply rate. Read which sentence the last letter missed.

The response lesson says reply within 24 hours. We already did. Why no second mail?

Twenty-four hours is how the response rate is counted — see the quick-response lesson. The lesson does not prove a first reply produces a second mail. A fast letter that ignores the original lines can still get silence. Face the original-lines field first.

The buyer only left WhatsApp. Do we still rewrite on the site?

Yes. The on-site original lines and your reply are the record a later order or dispute will read. You may add one line off-site. Missing specifications still return to the same thread. Personal accounts and off-site promises are the deposit and sample pages.

If the rewrite is still silent, how many follow-ups?

This page gives one rewrite, a field check, and one working window. If the window closes silent, stop. Do not change the greeting every day. There is no official “must follow seven times” number.

Can Corpable reply for us or guarantee a second mail?

We cannot reply for you and we cannot guarantee a second mail. Corpable Marketing Limited is a Hong Kong Alibaba.com service provider, not the message centre. An advisor can sit with you on which field was not answered. Membership still goes to ALIBABA.COM HONG KONG LIMITED.