Bottom line:
- Accio recommends the desktop app. Chrome extension integration and Always on Top are desktop-only.
- Web and desktop chat history are not fully synced. Credits are shared—not doubled.
- RFQ Assistant’s full capability needs the desktop client. Light chat can stay on web; live backend reads and full RFQ need desktop.
Finance asks whether the browser is enough. Ops asks why the web UI sends them to the client. This page follows Accio’s Install & update help and the RFQ Assistant page. Product-name map: Accio / App / Work.
1. What official docs mark as desktop-only
| Entry | Requirement | Note |
|---|---|---|
| macOS desktop | macOS 11+ | Official installer |
| Windows desktop | Windows 10+ 64-bit | Official installer |
| Web | Browser | Always on Top and Chrome extension integration are desktop-only |
Official guidance: prefer desktop for the best experience; always use the latest build.
2. Choose by job, not by habit
| Job | Web enough? | Do this |
|---|---|---|
| Trial chat, credits, language | Yes | Web is fine; Settings → Language → Simplified Chinese |
| Trade-assistant prompts / scheduled RFQ drafts | Often to start | Add desktop + Chrome extension before trusting backend numbers |
| RFQ Assistant filter, nine-section quote, staged follow-up | No | Full capability on desktop; web may say use the client |
| Read live Alibaba.com seller backend metrics | Unreliable alone | Official: native Alibaba.com data still integrating—use extension, read real pages, verify line by line |
See also which RFQ tool and when store numbers look wrong.
3. Day-one five-minute check
- Install from the official latest package.
- Set Chrome as the default browser.
- Confirm the workspace and credit indicator after login.
- Install the browser extension, then ask the agent to read one real number from your logged-in seller page.
- Open RFQ Assistant on desktop when the web UI says to use the client—don’t refresh the web page as if it were broken.
4. Failure paths (official troubleshooting)
| Symptom | Official order |
|---|---|
| Won’t open / login doesn’t redirect | Update → Chrome default → VPN off → restart app/PC |
| History missing after upgrade | Upgrade doesn’t wipe history; check desktop (sync incomplete); then support |
| Feels slow after update | Switch model → avoid peak hours → split large jobs |
5. Credits are not doubled on desktop
Official credits help: web and desktop share one pool. Install desktop for capability, not for a second quota. Details: how credits work.
6. Who decides
- Finance: Free daily credits exist; desktop install is not the same as buying Pro. Don’t mix Accio Free/Pro with channel enterprise packs.
- Ops: Need RFQ Assistant or backend reads this week → install desktop + extension the same day.
- Owner: Pick one primary desktop machine; history is not fully synced across web and desktop.
7. Stop conditions
- When the web UI says use the client, stop forcing the full RFQ Assistant flow in the browser.
- When agent numbers disagree with the seller backend, don’t paste them into buyer or board reports—verify via extension + live pages.
- Don’t install packages from random mirrors if the official troubleshooting path still fails—contact Accio support.
FAQ
Can I run trade-assistant RFQ pushes on the web only?
You can start with chat prompts, but Chrome extension integration is desktop-only. If the agent must read the live seller backend, install desktop and the extension.
Why is a web chat missing on desktop?
Official help: web and desktop data are not fully synced. Upgrades do not wipe history—check desktop first, then support if both sides are empty.
App won’t open or login doesn’t redirect?
Official order: update → use Chrome as default → turn off VPN → restart app or PC.
Do web and desktop get separate credit pools?
No. Credits are shared across web and desktop.
Which OS versions are supported?
macOS 11+ or Windows 10 64-bit. Always use the latest installer. Web works for the workspace but lacks desktop-only features.
Related reading
- Accio official: Install & update
- Accio official: RFQ Assistant
- Accio for RFQ: which assistant
- How Accio credits work
- Accio vs App vs Work
- Contact advisor · info@aliad.hk
Field notes from Corpable Marketing Limited for Alibaba.com sellers. Not legal, tax, or audit advice. Platform rules and Accio capabilities follow current official notices and the client UI. Membership fees go to ALIBABA.COM HONG KONG LIMITED—Corpable does not collect them.